Shipping | Help Center

1. Track your order 

I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at www.kiosk.my/contact with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

2. Shipping fees

If I place an order with items from multiple sellers, how will my shipping fee be charged?

Please note that shipping fee based on your selected shipping option of your parcel from each seller. If you have ordered from multiple sellers in one order, your shipping fee will be based on the selected shipping option of the parcel of each seller.

The total shipping fee charged at checkout will be the sum of individual shipping fees from each seller.

Your total applicable shipping fee will be clearly indicated in your cart and during checkout.

3. Delivery

How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Kota Kinabalu may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

I ordered multiple items, but why did I receive only one email and one tracking number?

Your multiple items might come from different merchants/sellers. Thus, you will be receiving individual emails for different items depending on the current status of your item from respective merchants/sellers.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

Why do I receive my order in separate deliveries?

Products may be shipped from various facilities and therefore deliveries may perform at different times.

Do note that items that are shipped from international sellers may experience delays during customs clearing.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery.

For overseas/international products cancellation will be considered prior to orders being shipped.

4. Shipping options

We offer 3 shipping options; Economy, Standard and Express Shipping.

Shipping optionDelivery TimeFeeEligible areas
EconomyThis service is valid for local item only.
5-7 days for Sabah & Sarawak
7-10 days for Peninsula Malaysia
Based on your location and package weightAll areas
Standard Shipping1-6 days for Metro areas
3-10 days for Non-metro areas
Based on your location and the origin of the itemAll areas
Express ServiceFor selected areas in Kota Kinabalu only
- Order before 1 p.m. delivery is same day by 9 p.m. All orders after 1 p.m. will be delivered on next working day before 9 p.m
- Only valid from Monday to Saturday excluding Public Holiday
Kuching selected areas
- Order before 12 noon delivery is same day by 6 p.m. All orders after 12 noon will be delivered on next working day before 6 p.m
- Only valid from Monday to Friday excluding Public Holiday
Minimum shipping fee is RM7.00 per item & subject to parcel weight.Only available for certain areas in Kota Kinabalu 
Express non Kota Kinabalu (next day delivery)Available for selected areas
(not available for awhile)
- Orders placed before 8 p.m. are processed for next day delivery. Orders later than that will be processed the day after
- Excluding Public Holidays
Minimum shipping fee is RM7.00 per item & subject to parcel weight.(Not available)